Shipping Terms and Conditions
Where do you ship fish?
Currently I ship betta fish From Indonesia To Worldwide.
What form of payment do you take?
Paypal or Bank Tranfer by contact
What Customer Pay ?
- Betta Fish Price (as website or negotiable by contact) (Buyer pay to seller)
- Indonesian forwarder cost ($6/fish Buyer pay to seller)
- Import fee ($3/fish Buyer pay to Destination country transhipper)
- Local Destination country ( you will contact by transhipper )
What are my shipping Method?
Fish will arrive at the airport in the buyer’s country, not directly at the buyer’s door. Transhipper will handle the import process so the fish can legally enter the buyer’s country, then they will help forward the fish to the buyer’s address.
Fish will ship to the transhipper in the buyer’s country depending on the transhipper’s shipment schedule, which will ship 1-3 times a month. So shipment follows the transhipper’s schedule. Please contact us for more information about the fixed shipment date.
DOA
If you have a DOA (Dead on arrival), you must contact me to https://luxfinbetta.com/contact-us/ with a clear photo within a day of the fish being delivered. I will refund or credit the cost of the betta, but not for shipping.
​Returns
I do not offer returns for live fish. Buying a live animal is a commitment for the lifetime of the pet.
During shipping Bettas may become stressed and pale. If you bought a Multicolor Betta then your fish may Multicolor (change color) slightly during shipping.